As a known fact, the retail scene globally has been in a slump ever since the rise of e-commerce and digital devices. The pandemic-stricken year has pushed the sector further into gloom, with experts predicting sales to be declining by at least 10% year-on-year in the Southeast Asia region. On top of that, businesses are grappling with the challenge of engaging increasingly distracted customers in the digital space. With the tighter squeeze, brands are also re-looking at innovative yet cost effective ways to enhance customer service experience in order to build loyalty.

Recognising these challenges that companies are facing,…


Humanising Businesses.

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